We strive to make the Asian Art Museum accessible and welcoming to all.
The Asian Art Museum of San Francisco cares about all our visitors and is committed to facilitating and improving the accessibility and usability of our website, asianart.org (“Website”), ensuring that our Website services and content are accessible to persons with disabilities including, but not limited to, users of screen reader technology. To accomplish this, the museum has partnered with UsableNet Inc (“UsableNet”), a leading web accessibility consultant, to implement and maintain accessibility in-line with the Web Content Accessibility Guidelines (WCAG), bringing the Website into conformance with the Americans with Disabilities Act of 1990 in the United States, as well as similar regulations in Canada, the United Kingdom, the European Union, and elsewhere around the world.
The accessibility improvement work is currently in Phase One of its implementation, when testing is performed both with automatic testing tools and screen reader users to identify issues. Remediations will be applied via an “Enable Accessibility” link to ensure equal access to all features and functions.
Please be aware that our efforts to improve the accessibility and usability are ongoing. While we strive to make the Website as accessible as possible, our pages may not always pass online testing or validation tools. We appreciate your understanding.
If you have specific questions or concerns about the accessibility of any page on the Website, please contact the ADA coordinator at 415.581.3598. If you encounter an accessibility issue, please be sure to specify the page and nature of the issue, and we will make all reasonable efforts to make that page, or the information contained therein, accessible for you. Thanks for visiting.
Trained guide and service animals are welcome at the Asian Art Museum.
Admission is free for one person accompanying a visitor with special needs.
Way-finding signs with universal symbols are located throughout the museum.
Large-print labels are provided in special exhibition galleries. Please note that many areas feature low lighting to protect the artworks. Informational collection gallery cards can be downloaded or viewed online.
Accommodations such as ASL interpreters are available upon request. Please contact us at 415.581.3531 or [email protected], at least two weeks in advance of your visit. In your message, please note the date and time for which you are requesting an accommodation.
Blind and low-vision visitors may borrow complimentary iPods with self-guided audio tours from the information desk. All devices will be cleaned and sanitized after each use. Audio tours are available in English, Mandarin, Cantonese, Spanish, and French. If you would like to listen to audio tours on your personal mobile device, we encourage you to download the Asian Art Museum app before your visit.
Request transcripts of audio tours at the information desk. Transcripts are available in English, Mandarin, Cantonese, Spanish, and French. Transcripts are also available on the Asian Art Museum app.
Most videos with spoken words (excluding music lyrics and works of art) have open captioning in English.
Take-a-seat stools, sanitized after each use, are available at the information desk.
Wheelchair-accessible restrooms with changing tables are located on every level. Please refer to the visitor map or inquire at the information desk for locations.
Two universal (gender-neutral and barrier-free) restrooms are located behind the cafe on the ground floor.
For more information, please contact the ADA coordinator at 415.581.3598 or guest experience at 415.581.3531.
